Unlike traditional forms of training, this program works because lessons are not just presented; they are reinforced by three practical levels of learning:

• Online readings and articles: from Harvard Business School Publishing offer in-depth information on 41 industry topics.
• Group discussion sessions: are facilitated and help solidify key concepts.
• Applied activities: and interactive exercises relate techniques back to your operation for a meaningful, memorable experience.

The Harvard ManageMentor^® PLUS Online Resource: Every participant is given full access to the 41 topics housed on the site. Topics can be read online or printed for the user's reference. Each contains the following features:

• Core Concepts - Essential information in an easy-to-read quick-scan style.
• Tips & Tools - Checklists, assessmentforms and worksheets to enhance productivity.
• Action Steps - Suggestions for the best systematic ways to accomplish tasks.
• Self Tests - Short, interactive tests that reinforce key points.
• Interactive Practice - An industry-oriented scenario-based activity that applies learning in real time.
• "What Would You Do?" Section - Contains industry specificscenarios with audio that enable users to listen and learn as potential problems are encountered and solved.
• "Where Should You Focus?" Section - Identifies the areas where users need guidance.
• Audio Examples - Help reinforce learning.
• Resources - In-depth learning from publications such as Harvard Business Review.
• "FIND" feature - allows users to quickly and easily locate information within the program by a keyword search.

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